Privacy Policy

This Privacy Policy explains how Movement Improvement LLC, doing business as Movement Improvement Massage (“Movement Improvement,” “we,” “us”) collects, uses, shares, and protects information when you visit massage-eugene.com, book or receive massage therapy, fill out one of our forms, or communicate with us by phone, email, or text message.

1. Information we collect

Information you give us

• Contact details such as your name, phone number, email address, and mailing address.
• Appointment and intake information such as your date of birth, health history, current symptoms, and treatment goals.
• Insurance and claim information when you ask us to verify benefits or bill a personal injury protection (PIP), workers’ compensation, or other plan, such as your carrier, policy or claim number, adjuster, and referring provider.
• Payment information, which is entered into and processed by our payment provider. We do not store full card numbers on our website.
• Messages you send us by phone, email, text, or through website forms.

Information collected automatically

When you visit our website, we and our service providers automatically collect limited technical information, such as your browser type, device type, pages viewed, the page that referred you, and general location derived from your IP address. See Cookies and analytics.

Information from others

With your authorization, we may receive information from insurance carriers, claims adjusters, attorneys, and healthcare providers involved in your care or claim.

2. How we use information

• Schedule, confirm, remind you about, and provide your massage therapy sessions.
• Keep treatment records as required for licensed massage therapists in Oregon.
• Verify insurance benefits, submit claims, and process payments.
• Respond to your questions and requests.
• Send service messages about your appointments and care, and, only if you choose to receive them, occasional offers and updates.
• Understand how our website is used so we can improve it.
• Comply with legal obligations and protect the safety and rights of our clients and business.

3. Text messaging (SMS/RCS)

If you provide your mobile number and agree to receive text messages from Movement Improvement Massage, we may send you messages by SMS, MMS, or RCS (Rich Communication Services). These may include appointment confirmations and reminders, scheduling and rescheduling updates, intake and insurance-verification follow-ups, responses to your inquiries, and, if you have separately agreed to them, occasional promotional messages.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for help, or contact us at (541) 514-4819 or [email protected].
• Consent to receive text messages is not a condition of booking or purchasing any service.

See our Terms of Service for the full text messaging terms.

4. How we share information

We do not sell your personal information. We share information only as described here:

• Service providers that help us run the practice, such as our online scheduling and clinical records system, our customer communication and forms platform, payment processing, website hosting, and website analytics. They may use your information only to provide services to us.
• Insurance carriers, adjusters, and other parties to your claim when you ask us to verify benefits or bill a claim on your behalf.
• Healthcare providers involved in your care, with your permission.
• Legal requirements, when required by law, subpoena, or court order, or to protect the rights, property, or safety of our clients, our business, or others.
• Business transfers, if our practice is sold or transferred, subject to this policy.

5. Health information

We treat your health and treatment information as confidential. We use it to provide your care, keep required treatment records, and process claims you ask us to submit, and we handle it in accordance with applicable federal and Oregon law. We do not use your health information for marketing.

6. Cookies and analytics

Our website uses cookies and similar technologies to keep the site working and to understand how visitors use it. We use Google Analytics (through Google Tag Manager) and Cloudflare Web Analytics to measure traffic and page performance. These services collect information such as pages visited and time on site; they do not receive your health or intake information from us.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. Some features may not work properly without cookies.

Our site links to and embeds third-party services, such as our online booking system and Google Maps. Those services have their own privacy policies, which govern information you provide to them.

7. Data retention and security

We keep treatment records for the period required by Oregon law and other information for as long as needed for the purposes described in this policy, including legal, tax, and claims purposes. We use reasonable administrative, technical, and physical safeguards to protect your information, including secure, access-controlled systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices

• Text messages: reply STOP to any message to opt out.
• Email: use the unsubscribe link in any marketing email.
• Access and corrections: you may request a copy of your records or ask us to correct or update your information by contacting us. Some records must be kept for a period required by law even if you ask us to delete them.

9. Children

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. Massage services for minors are provided only with the consent of a parent or legal guardian.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

11. Contact us

Questions about this Privacy Policy or your information? Contact us: